At VapeHereIndia, customer satisfaction is our priority. We are committed to providing authentic, high-quality vape products. If you experience any issue with your order, please review our Return & Refund Policy below.

1. Return Eligibility

• Returns are accepted within 24 hours of delivery for eligible products.
• Products must be unused, unopened, and in their original sealed packaging with all labels and seals intact.
• Due to hygiene and safety regulations, opened, used, or partially used disposable vapes, pods, e-liquids, and accessories cannot be returned or exchanged.
• If your package appears damaged or you receive an incorrect item, please record a clear 360° unboxing video before opening the package. This video will help us verify your claim and provide a faster resolution.
• Please note that the courier partner is not responsible for product-related discrepancies after delivery.

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2. How to Request a Return

If your order qualifies for a return, please contact our support team within 24 hours of receiving your package.

When contacting us, please provide:

• Order Number
• Full Name
• Clear photos or videos of the product
• A brief description of the issue

Our support team will review your request and provide further instructions if your return is approved.

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3. Refunds & Replacements

Once we receive and inspect the returned item:

• We will notify you whether your request has been approved or rejected.
• If approved, you may receive:
  • A replacement product, or
  • A refund to your original payment method (where applicable).
• Refund processing times may vary depending on your bank or payment provider.

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4. Return Shipping

• Customers are responsible for the shipping cost of returning eligible products unless the return is due to an error by VapeHereIndia (such as receiving the wrong or defective product).
• We recommend using a trackable shipping service as we cannot guarantee receipt of returned packages.

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5. Non-Returnable Items

Returns or refunds will not be accepted for:

• Opened or used disposable vapes
• Products damaged due to misuse, mishandling, or accidental damage
• Products with missing original packaging or seals
• Orders reported after 24 hours of delivery
• Damage caused after successful delivery

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6. Damaged or Incorrect Orders

If you receive:

• A damaged product
• A defective item
• The wrong product
• Missing items

Please contact us within 24 hours of delivery along with:

• A 360° unboxing video
• Photos of the product and packaging
• Your order number

Our team will investigate and resolve the issue as quickly as possible.

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7. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team.

Email: support@vapehereindia.com (replace with your official email if different)

WhatsApp: Your Official WhatsApp Support Number

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Policy Updates

By placing an order with VapeHereIndia, you acknowledge that you have read and agreed to this Return & Refund Policy.

VapeHereIndia reserves the right to modify or update this policy at any time without prior notice. The latest version will always be available on our website.